Refund Policy

 

 

 

 

Thank you for shopping at elitesports.mv. We value your satisfaction and strive to provide you with the best online shopping experience possible. For all online purchases, if you change your mind, we are happy to exchange any unsuitable merchandise within 2 days of purchase provided they are in a resalable and unused condition, accompanied by their original tags and a valid original receipt. No exchange for items on discounts.

 

Returns :

We accept returns within 2 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds :

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

 

Exchanges :

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 2 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

 

Non-Returnable Items :

Certain items are non-returnable and non-refundable. These include:

• Gift cards

• Personalized or custom-made items

• Damaged or Defective Items

 

Return Shipping :

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product).

 

Processing Time :

Refunds and exchanges will be processed within 3 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

 

Contact Us

If you have any questions or concerns regarding our refund policy, please contact hello@elitesports.mv or + 960 748 9009. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

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